20cm Astarion Plushie Preorder FAQ (Ended)
Preorders are coming soon, and will be opened until 15th of December 2024.
Read reviews and view customer photos on my Etsy shop!
This FAQ will be available for your reference even after the preorder period ends. Please read it before placing your order!
Preorder Link: HERE
Preorder Timeline and Fulfillment:
Q1: When will the preorder period end?
A1: The preorder period ends on the 15th of December ( Sunday) 12am, Singapore Time.
Q2: What happens if we do not hit the minimum order quantity by the given deadline?
A2: We cannot proceed with mass production if we don't meet the minimum quantity, so I would have to cancel the preorders, and all buyers will receive a refund.
Q3: When will my item ship and how will I know when it is shipped?
A3: The plushies are estimated to ship from April/May 2025 onwards. Your item will be marked as shipped and you will receive a tracking number for your parcel!
Q4: If I miss the preorder period, will there be a restock in your etsy shop later?
A4: I will eventually restock my etsy shop with any extra plushies from this preorder, however, the dates are still uncertain.
Q5: Where can I follow general updates about the plushies or the Etsy store opening?
A5: I will share updates on my social media channels (twee_doodles on Instagram and Twitter), you can also follow my Etsy store ahead of the store reopening.
Q6: Help! I am moving before the delivery period and I need to change my address/ contact information.
A6: Please contact me if you are moving between March-May of 2025 with your updated address! If I deliver to an outdated address and the plushie is returned to me I am not obliged to send it back. On top of that, any extra shipping costs will be borne by the buyer.
Q7: Why is there a limit of 2 plushies per order?
A7: The shipping cost for more than 2 plushies per package may double! So I need to manually calculate the shipping fee for orders of more than 2 plushies. If you would like to arrange for a bigger order/group order feel free to reach out to my email before placing an order here!
Q8: Where can I contact you about my order or if I have urgent enquiries?
A8: You may reach me via (email), please give me 1-3 working days to respond to any enquiries.
SHIPPING DISCLAIMERS:
✦ Do take note that when your parcel arrives at your country, you may be charged VAT, additional tax, custom fees or levies for your purchase.
✦ For buyers from the USA and UK, tracking for your parcel begins only when it has been picked up by USPS/ Royal Mail. This can take anywhere between 8-20 working days depending on how busy your postal service is. For now, there is also no insurance for lost parcels shipped under the regular shipping service. For complete doorstep-to-doorstep tracking + full insurance coverage, you may opt for express shipping with Fedex!
✦ For buyers from Canada, regular shipment with tracking from Singpost will end when the parcel arrives in your country. Canada Post will be handling your parcel and you may contact them if you need help locating your parcel.
✦ Some countries such as Mexico require you to pick up your parcel from your local post office, so please be aware of how your country handles international mail!
✦ If you want time to reship any returned mail (due to wrong or insufficient address/ no claim), any additional shipping fees will be borne by you the customer.
✦ All express/expedited shipping (delivery within 2-6 working days worldwide) will be handled by Fedex and will feature doorstep-to doorstep tracking.
✦ If any parcel gets lost in transit, I cannot be financially responsible for it as it is the shipping services' responsibility to get it to the recipient. :(
Refunds:
✦ All orders are final, I do not issue refunds unless:
1) The shipped item is damaged in transit because of my negligence.
2) I sent the wrong or missing item to you.
✦ If you need to change your plushie order to something of the same or higher value, please contact me within 48 hours of making your purchase. I will try to get to your enquiry within 1-3 working days.
Exchanges/ replacements:
✦ Exchanges are only allowed if there is a major defect or accessory defect. Please contact me via (email) and send me photos+ video evidence for me to gauge the severity of the defect.
✦ Major defects include torn parts, stained or damaged design on the plushies. In this instance, I will replace the plushie and cover the shipping cost for the replacement.
✦ An accessory defect would be considered a minor defect, and I will replace only the accessory. I will also cover the shipping cost for this replacement.
Disclaimer: All plushies are handmade and there may be slight differences in measurements or symmetry of the product resulting from that.